Gap Analysis

Gap Analysis is a process used in business analysis to identify the current business performance of a company and find the areas where improvements are needed to achieve the desired outcome in the future. 

It refers to the space between “Where you are” as a company and “Where you want to be” in the future.

Four Steps to Conduct a Gap Analysis

  1. Identify The Current State: We analyze the present state of business operations, performance metrics, resources, and products or services.
  2. Define The Future State: We define the future state or targets that we need to achieve. During this step, we determine measurable objectives to bring long-term success.
  3. Analyze The Gap We specify the gap between the current and future state. The gap may be in terms of performance metrics, lack of resources, or process inefficiencies. It is also important for us to figure out the reasons that led to these deficiencies.
  4. Bridging The Gap: After identifying the gap, we create a comprehensive action plan to bridge it and achieve the desired future state.
Steps Img

Applications of Gap Analysis

We often carry out Gap Analysis reports to develop an action plan to achieve our desired results. Some of the situations where we could use gap analysis include:

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Gap Analysis Tools

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